Privacy Policy
🔒 Privacy Policy – Custom Vastra
At Custom Vastra, your privacy is extremely important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect only the information that is necessary to process your order and provide you with the best possible shopping experience.
a) Personal Information
When you place an order, customize a product, or contact us, we may collect:
- Full Name
- Mobile Number
- Email Address
- Shipping & Billing Address
- Product size, colour, quantity, and order details
b) Customization Information
For customized products, we may collect:
- Custom text, names, dates, or messages
- Images, photos, or design files shared by you
- Design preferences and instructions
This information is collected only to fulfill your customization request.
c) Payment Information
- We do not store your card, UPI, or bank details.
- Payments are processed through secure and trusted payment gateways.
2. How We Use Your Information
We use your information strictly for legitimate business purposes, including:
- Processing and fulfilling your orders
- Creating and approving customized product mockups
- Communicating order updates via WhatsApp, email, or SMS
- Providing customer support and resolving queries
- Improving our products, services, and user experience
We never use your data for unnecessary or unauthorized purposes.
3. Sharing of Information
Your personal information is handled with utmost care.
- We do not sell, rent, or trade your personal data to any third party.
- Information is shared only when required to:
- Process your order
- Ship and deliver your products
- Comply with legal obligations
All such partners are required to maintain confidentiality and data security.
4. Custom Design & Uploaded Content Privacy
- All images, designs, text, and files shared by you for customization are treated as confidential.
- Your custom designs are used only for order fulfillment.
- We do not reuse, publish, or sell your personal custom designs without your permission.
5. Data Security
We take reasonable and appropriate security measures to protect your data:
- Secure website infrastructure
- Encrypted payment processing
- Limited internal access to customer data
While no online platform can guarantee 100% security, we continuously work to keep your information safe.
6. Cookies & Website Data
Our website may use cookies to:
- Improve website performance
- Remember user preferences
- Analyze traffic for better experience
You can disable cookies in your browser settings if you prefer.
7. Communication Consent
By placing an order or contacting us, you agree that Custom Vastra may contact you via:
- Phone or SMS
These communications are limited to:
- Order confirmation & updates
- Mockup approvals
- Customer support & service-related information
We do not spam our customers.
8. Your Rights & Choices
You have the right to:
- Request access to your personal information
- Request correction of incorrect data
- Request deletion of your data (subject to legal and order-related requirements)
You can contact us anytime for such requests.
9. Trusted Services & Secure Platforms
To ensure a smooth, safe, and reliable shopping experience, Custom Vastra uses only trusted and secure platforms for communication and payments.
- WhatsApp is used strictly for:
- Order confirmation
- Customization communication
- Order-related support
- All online payments are processed through secure, encrypted, and trusted payment gateways that follow industry-standard security practices.
We do not redirect customers to unsafe, misleading, or unauthorized websites.
All interactions related to orders, payments, and support are conducted only through reliable platforms designed to protect customer privacy and data.
Your safety, privacy, and trust are always our top priority.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Business changes
- Legal requirements
- Service improvements
Any updates will be posted on this page with immediate effect.
11. Contact Us
If you have any questions, concerns, or requests related to privacy, feel free to reach out to us:
📞 WhatsApp: +91 9351304448
📧 Email: contact@customvastra.com
We’re always happy to help.
❤️ Our Promise
Your trust matters to us. At Custom Vastra, we respect your privacy as much as we value your style and individuality.