Payment Policy

💳 Payment Policy – Custom Vastra

At Custom Vastra, we believe that a smooth and transparent payment process builds confidence and trust. This Payment Policy explains the available payment methods, payment terms, and important conditions related to purchases made on our website or through approved customization channels.

⭐ Quick Payment Highlights

  • Multiple secure payment options available
  • COD & Online payments for predesigned products
  • Flexible payment options for customized products
  • Secure & trusted payment processing

💰 Accepted Payment Methods

We currently accept the following payment methods:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Wallets (where supported)
  • Cash on Delivery (COD) – applicable on selected products

All online payments are processed through secure and encrypted payment gateways.

👕 Payment Options by Product Type

1️⃣ Predesigned (Ready-to-Wear) Products

For predesigned products, customers can choose:

  • Online Payment (Prepaid)
  • Cash on Delivery (COD)

Orders are processed after successful payment confirmation or COD order verification.

2️⃣ Customized Products (Template-Based & WhatsApp Customization)

We offer two convenient payment options:

✅ Option 1: 100% Full Prepaid Payment (Preferred)

  • Get 10% OFF on your order
  • Faster processing & priority printing
  • Payment completed before production starts

✅ Option 2: 50% Prepaid + COD

  • 50% amount paid in advance
  • Remaining 50% paid as Cash on Delivery
  • ₹50 COD handling charges applicable
  • No discount applicable on this option

Production begins only after prepaid amount and approval are completed.

3️⃣ Customize-Yourself Orders (Design Tool)

  • Full payment is required at checkout
  • Designs are printed exactly as submitted
  • Orders move directly into production after payment

🧾 Payment Confirmation

  • You will receive payment confirmation via:
    • Email
    • WhatsApp (where applicable)
  • Please ensure your contact details are correct for smooth communication

🔁 Failed or Incomplete Payments

  • If a payment fails or remains incomplete:
    • The order will not be processed
    • Customers can retry payment or place a new order
  • Any amount debited but not confirmed is usually auto-reversed by the bank within a few working days

❌ COD Refusal & Delivery Issues

For COD and partial COD orders:

  • If an order is refused or delivery fails due to customer reasons:
    • Prepaid amount and COD charges are non-refundable
    • Re-shipping costs must be borne by the customer
  • We encourage customers to place orders responsibly

💸 Refunds (When Applicable)

  • Refunds are processed only if we are unable to deliver or replace the product
  • Refund processing time: 5–7 working days
  • In rare cases, refunds may take longer due to bank or courier verification delays
  • Refunds are issued to the original payment method

🔐 Payment Security

  • Custom Vastra does not store card or bank details
  • All transactions are handled through secure payment gateways
  • We follow best practices to keep your payment information safe

📦 Order Tracking After Payment

Once payment is successful:

  • Orders can be tracked via the Track Order page using:
    1. Order Number + Email or Phone Number, or
    2. Tracking Number (after dispatch)

This ensures full transparency from payment to delivery.

📞 Need Payment Help?

For any payment-related questions or support:

📱 WhatsApp: +91 9351304448
📧 Email: contact@customvastra.com

❤️ Our Promise

We aim to keep payments simple, secure, and flexible, so you can shop with confidence at Custom Vastra.

Thank you for trusting us with your order 🤝